Refund Policy

At DessonsTraders Furniture Company, customer satisfaction is at the heart of our business. We take pride in delivering high-quality furniture products that are carefully crafted, packaged, and shipped with utmost care. However, we understand that sometimes a purchase may not go as planned. To provide you with peace of mind, we have created a transparent and customer-friendly Refund Policy. Please read the following carefully to understand how refunds are processed.

1. Eligibility for Refunds

To be eligible for a refund, the item you purchased must meet the following conditions:

The product must be unused, in its original condition, and in the original packaging.
Proof of purchase (receipt, invoice, or order number) must be provided.
A request for refund must be made within 7 days of receiving the order.
Customized or made-to-order furniture items are not eligible for refunds, unless they arrive damaged or defective.

2. Non-Refundable Items

Certain categories of items cannot be refunded, including:

Gift cards or promotional vouchers.
Clearance, sale, or discounted items.
Customized, personalized, or made-to-measure furniture.
Products that have been damaged due to misuse, improper handling, or lack of care.

3. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved:

Refunds will be processed to the original method of payment used during purchase.
Depending on your payment provider, it may take 7–10 business days for the refund to reflect in your account.
In cases where the original payment method is unavailable, a store credit may be offered.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please notify us immediately (within 48 hours of delivery). We may request supporting evidence such as photographs or videos of the damage for verification purposes. Upon confirmation, we will provide one of the following solutions:

Replacement of the damaged product at no extra cost.
Repair services if applicable and acceptable to the customer.
Full refund if the replacement or repair is not possible.

5. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or sent in error.
For bulky furniture items, our logistics team may assist in arranging pickup at a mutually agreed time. Pickup charges may apply unless the return is due to our error.

6. Cancellation Policy

Orders can be canceled within 24 hours of purchase for a full refund.
Once the order has been processed or shipped, cancellations are not allowed. However, you may still be eligible for a return as per our policy.

7. Exchange Option

Instead of a refund, customers may choose to exchange the returned item for another product of equal or higher value (with the difference in cost payable by the customer). Exchanges are subject to product availability.

8. Late or Missing Refunds

If you haven’t received your refund within the standard processing time, please:

Check your bank or credit card account again.
Contact your bank or credit card company, as it may take time for the refund to be officially posted.
If you have done all of this and still haven’t received your refund, contact us directly.